Need help?
Frequently Asked Questions
Ordering
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the descriptions for each of our products. Please also reach out using our contact page and we will be happy to help you.
We completely get it, we change our minds too! Once an order is placed, we may not be able to alter or cancel. However, please reach out using the contact page form and we will do our best to assist you. A refund or exchange is always available.
We do offer returns and you can return your order within 14 days and must arrive back to us no later than 28 days from the delivery date. Please contact us here to start your return. Once the process is complete, you will be emailed a return label. We will happily exchange your item or issue you a refund for all or part of your order.
Please keep your proof of postage safe until your return is confirmed via email. Please be aware that we cannot process returned items which has been worn and if the security seal is broken/tampered with. Please ensure that when you try your items on, all product tags remain in tact, that you are not wearing strong aftershaves/perfume and is in a resell-able condition (at our discretion).
Yes, we offer both Klarna and Clearpay, which allows you to spread your payment over a period of time.
SHIPPING
Yes, we ship all over the world. We currently offer free shipping to the UK and Worldwide, however the relevant taxes and duties costs will apply.
We currently use DHL for all UK, EU & International orders and offer free shipping to the UK & Worldwide.
Yes! We currently offer free shipping to the UK and Worldwide, however the relevant taxes and duties costs will apply.
Please note that you will always be responsible for paying any import charges and taxes, dependent on your country. We Ship from the UK. When importing items to outside of the UK, this will normally trigger a customs inspection. We always provide the correct paperwork with your order. Customs may or may not charge an import duty. This is outside of our control. We cannot be held responsible for how long it takes your order to pass through customs.